Appraisal Skills

Appraisal Skills


By the end of the course participants will be able to:

  1. State the reasons for an appraisal and describe how the company system will work.
  2. Describe the company system and offer relevant examples of acceptable behaviour and performance.
  3. Prepare effectively for an appraisal with their individuals at work.
  4. Perform an appraisal which will generate a two-way discussion and an effective conclusion with agreed actions.
  5. Create a positive approach to the appraisal which creates a motivated member of staff.
  6. Develop appropriate methods of coping with difficult people and situations.
  7. Offer appropriate feedback using the BOOST model.


  • Why do we Appraise?
  • The benefits of an Appraisal
  • Preparing for the Appraisal
  • Get the Appraisee's mind focused on the process
  • Getting the room layout and preparation right
  • The start - getting rapport and setting the scene
  • Dealing with improvement areas effectively
  • Giving relevant praise
  • The end - positive conclusions and actions
  • Dealing with difficult people
  • Objective setting and relating to the Business Plan

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Glaxo Smith Kline